Privacy Policy
Effective Date: August 12th, 2025
Last Updated: August 12th, 2025
Old Soul Cabinetry & Millwork Inc. (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect,
use, share, and protect your personal information when you interact with our website, request services, or make
purchases from us.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following personal information:
- Contact Information: Name, email address, phone number, mailing address.
- Project Details: Information about your cabinetry or millwork project, style preferences, photos you upload.
- Payment Information: Credit/debit card details, billing address, and related payment authorization information for deposits and services.
- Website & Marketing Data: IP address, browser type, device information, location data, and interactions with our website or ads.
- Account Information: Login credentials and account history (if you create an account on our site).
2. How We Collect Information
We collect personal information in several ways:
- When you complete forms on our website, request a quote, or schedule a consultation.
- When you make a payment or sign a credit card authorization form.
- Through automated technologies such as cookies, pixels, and analytics tools (Google Analytics, Google Ads, Meta Pixel).
- From third-party service providers we use to manage marketing, SEO, payment processing, and CRM functions (including PopLocate, HubSpot, QuickBooks, Square, and GreenSky).
3. How We Use Your Information
We may use your information to:
- Provide and manage our services.
- Process payments and deposits.
- Communicate with you about your project, appointments, or account.
- Improve our website, marketing, and customer experience.
- Comply with legal and regulatory requirements.
4. Sharing Your Information
We do not sell your personal information. However, we may share it with:
- Service Providers: Including PopLocate (SEO/website management), HubSpot (CRM), QuickBooks and Square (invoicing/payment processing), and GreenSky (financing).
- Marketing Partners: Platforms such as Google and Meta for targeted advertising.
- Legal Obligations: If required by law, court order, or government request.
- Each third-party service provider is only authorized to use your information as necessary to provide services on our behalf.
5. Data Retention
We keep your personal information for as long as necessary to provide our services, maintain your account, or comply with legal obligations. Currently, we retain all customer records indefinitely unless you request deletion.
6. Your Privacy Rights (California Residents)
If you are a California resident, you have the right to:
- Know what personal information we collect and how it is used.
- Request a copy of your personal information.
- Request deletion of your personal information (subject to certain legal exceptions).
- Opt-out of the sale or sharing of your personal information (we do not sell your data).
You may exercise these rights by contacting us at:
7. Cookies & Tracking
We use cookies, pixels, and analytics tools to improve website performance, measure ad effectiveness, and personalize your experience. You can adjust your browser settings to block or delete cookies, but this may affect site functionality.
8. Children’s Privacy
We do not knowingly collect or solicit personal information from children under 13. If we learn we have collected such information, we will delete it promptly.
9. Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last Updated” date.
Contact Us
Old Soul Cabinetry & Millwork Inc.
Serving the Greater Sacramento Area | CSLB# 1110045